Frequently Asked Questions (FAQ)

GENERAL QUESTIONS

1. What is Venri?
Venri is an online store offering high-quality products with secure and convenient payment options for customers from Poland.

3. How can I contact Venri?
You can contact us via:

4. Which countries do you ship to?
We currently only ship within Poland.

ORDERS

5. How to place an order?

  • Browse our website, add products to your cart, and proceed to checkout.
  • Fill in the shipping and payment details.
  • Confirm your order to receive a confirmation email.

6. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Please contact us as soon as possible by sending an email or calling us on our mobile phone.

7. What should I do if I receive the wrong product?
If you received the wrong product, please contact our customer service at info@venri.pl. We will arrange a free return and ensure you receive the correct item.

8. What will happen if my order is lost or never arrives?
Contact us so that we can initiate an investigation with the courier company. If the package is not found, we will provide a full refund or send a replacement.

PAYMENTS

What payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, MasterCard, American Express, Maestro)

Are my payment details secure?
Yes, all transactions are encrypted using advanced SSL technology to ensure data security.

Can I receive an invoice for my purchase?
Yes, invoices are sent via email after order confirmation. If you need a copy, contact us.

SHIPPING

How much does shipping cost?
Shipping within Poland is free for all orders.

How long does delivery take?

  • Order processing time: 1-2 business days
  • Delivery time: 5-7 business days
  • Total delivery time: 6-9 business days.

Which courier companies do you use?
We work with reputable courier companies such as DHL and FedEx. All shipments have tracking options.

How can I track my order?
After placing your order, you will receive an email with a tracking number. Use our tracking portal to check the status of your shipment.

What to do if my package arrived damaged?
In case of a damaged package, contact us within 48 hours, sending photos of the damage. We will provide a replacement or refund.

RETURNS AND REFUNDS

17. What are the return policies?

  • Return period: 30 days from the date of delivery.
  • Conditions: Products must be unused, undamaged, and packaged in their original packaging.

18. How to initiate the return process?
Contact us at info@venri.pl, providing your order number and the reason for the return. You will receive instructions for the return from us.

19. Who bears the return shipping costs?

  • In case of defective products: Return shipping costs are covered by Venri.
  • In case of a change of mind: The customer bears the cost of return shipping.

20. How long does it take to process a return?
Returns are processed within 7 business days of receiving and inspecting the returned product. Refunds are issued to the original payment method.

21. What products are non-returnable?

  • Personalized or custom-made products
  • Hygiene products (e.g., socks, underwear), unless they are unopened and unused.

ACCOUNT AND PRIVACY

22. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to easily track orders and view your purchase history.

23. How is my personal data protected?
We use advanced encryption technologies to protect your personal and payment data. You can find the details in our Privacy Policy.

24. How can I update or delete my account?
Log in to your account to update your information. To delete your account, contact us.

PRODUCTS

25. What should I do if the product I want is unavailable?
You can sign up for availability notifications on the product page.

26. Can I order a custom or personalized product?
Yes, we offer that option, but remember that personalized products are non-returnable.

27. Are your products covered by a warranty?
We guarantee that our products meet the highest quality standards. In case of a defective product contact us.

ADDITIONAL QUESTIONS

28. Do you offer promotions or discounts?
Yes, check our website or subscribe to the newsletter to receive information about current offers.

29. I have more questions. How can I contact you?
Contact our customer service:


E-mail: info@venri.pl
Phone: +31610314486
Contact form: Click here

Customer service: From Monday to Friday from 9:00 AM to 5:00 PM (Warsaw - CET).

  • Customer service responds within 48 hours on business days.